Residential mortgage loan volume increases to $ 8.5 billion
Residential Mortgage Services Inc. an independent, purchasing-focused retail mortgage lender serving primarily the Northeast, Mid-Atlantic and East Coast markets, announced that the company had generated a record mortgage volume of $ 8.5 billion dollars in 2020, a 70% increase over $ 5 billion in 2019 and an increase of 118% compared to $ 3.9 billion in 2018.
“Our team members remain the driving force behind RMS’s record production volume of $ 8.5 billion,” noted James seely, President and CEO of RMS. “Despite the many challenges caused by the pandemic, we quickly moved almost all of the team members to a remote working environment for their safety and adopted our digital tools, including RMS Ready, to deliver a customer experience that includes both automation and human interaction. Throughout 2020, our loan officers have been fully supported by an integrated operations team committed to providing the highest level of customer service and delivering value to customers throughout the mortgage process. .I am extremely proud of the collaboration, adaptability and incredible effort demonstrated by our entire team members in 2020. “
Seely added, “In 2021, we remain focused on achieving our mission of helping our customers return home by providing a frictionless origination experience and giving back to the communities in which we operate. “
In response to the COVID-19 pandemic, RMS has taken advantage of its RMS Ready mobile app and web portal, which make it easy for homebuyers to apply for a home loan, securely upload documents and stay in touch. update on the status of their loan. The app is paired with an experienced local loan officer, providing all the conveniences of state-of-the-art technology with a personal touch. Combining the app with the local loan officer provides a streamlined prequalification process and gives clients a quick way to connect with their mortgage teams, apply for a mortgage and receive active updates and timely throughout the process.
“Our success this year is a testament to the strong partnership between our sales and operations teams,” said Robin hawley, Senior Vice President of Business Operations for RMS. “Throughout the year, our management team from various departments had daily interactions to ensure open lines of communication for prompt answers to questions and real-time course correction to deploy additional resources as needed. This process has enabled RMS employees to work cross-functionally and serve the needs of our customers in the most efficient manner. We also made it a priority to recognize and reward the incredible extra efforts of our employees, who all really enjoyed receiving regular gift packages at home ranging from cookies to gift cards to iPads.